Lifetime
Structural Warranty
BothBest warrants that they will replace, less the recommended
five per cent allowance for installation waste, any planks with defective
bonding, at no cost to you, the original end-consumer, as long as
you own your home. BothBest is not responsible for accidental
moisture problems such as dishwasher, toilet, and bathtub overflows.
You, the original end-consumer, are protected from separation within
the laminated boards.
25 / 10-Year Pre-Finish Warranty
BothBest warrants that the aluminum oxide pre-finish on the
bamboo flooring will not wear through for 25 years from the date of
purchase in residential applications and 10 years in commercial applications,
subject to the provisions in this document. Moldings are not covered.
Our installation and maintenance instructions must be followed as
a condition for this warranty to have effect.
This warranty excludes any indentations, scratches, or damage caused
by lack of proper maintenance, misuse, excessive heat or excessive
dryness, negligence, spiked heel shoes, pets, insects, water, moisture,
erosion, pebbles, sand, other abrasives, insufficient protection on
furniture, wet mopping, or failure to follow all the written maintenance
instructions.
The vendor cannot be held responsible for damage to newly installed
floors by other trades or by the consumer or conditions beyond BothBest
control. Protect floors when moving furniture or when equipment or
appliances are left standing on newly installed floors.
Natural floors, due to their nature, are subject to seasonal contraction
and expansion. It is the customer's responsibility to provide and
maintain necessary humidity levels.
A minimum temperature of 70° F (21° C) should be maintained prior
to, during, and 48 hours after installation. Sub-floor must be dry
and within four per cent of the moisture content of the bamboo flooring.
All resilient floors are subject to indentations by furniture and
other objects (e.g. women's stiletto heels that have too small a bearing
surface). Owners are advised to protect new floors with suitable furniture
rests.
In areas where bamboo flooring is to be installed, the sub-floors
must be smooth, level, clean, free of contaminates, and dry. You shall
be responsible for the performance of the sub-floor.
These warranties are applicable to the
original end-consumer only and are non-transferable.
This Warranty does not cover damage or
defects resulting from or in any way attributable to:
1. Improper storage, handling or installation
of the Flooring (including improper installation of joists and sub-flooring
or improper surface preparation);
2. Abuse, lack of maintenance, neglect, abnormal use or misuse,
negligence, application of solvents, corrosives or other chemicals
to the Flooring, color change, fading or damage due to exposure
to the sun, excessive pivot and point-loads, spike-heeled shoes,
unpadded furniture feet, water, damage from sand, pebbles or other
abrasives, or other unintended uses;
3. Insect infestation after shipment from point of origin;
4. Stains and finishes;
5. Improper alterations of original manufactured product;
6. Moisture problems (including sub-floor moisture, leaks, rain,
wet mopping, etc.) or excessive dryness or heat.
7. Settlement or movement of the structure to which the Flooring
is attached;
8. Variations in color, grain and markings that exist in the Flooring
when new (such variation in bamboo is a natural consequence of varying
exposure to sunlight or UV light;
9. Installation over radiant floor heating;
10. Installation of bamboo flooring over visible defect.
This document is the complete and exclusive statement of BothBest
warranty, and is in lieu of all other expressed and/or statutory
warranties. BothBest assumes no liability for incidental
or consequential damages. The sole remedy provided herein is the
repair, refinish, or replacement of defective products, or refund
for defective products.
Use of any other than recommended maintenance products or improper
cleaning methods or equipment may void Manufacturer's/Vendor's warranties.
Other exclusions may apply in particular cases and should be noted
if applicable.
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Technical Data
